terms & conditions

This policy outlines the procedures and terms under which Bars and Beyond Ltd handles event cancellations and refunds. The company aims to be transparent and fair in managing cancellations to protect both the company and the client.

Scope
This policy applies to all clients who book services with Bars and Beyond Ltd, including corporate, private, and public events. It covers cancellations initiated by both the client and Bars and Beyond Ltd, as well as the corresponding refund conditions.

 

Policy Guidelines

Cancellation by the Client

    • Notice Period:

      • More than 30 Days Before Event: If the client cancels their booking more than 30 days before the scheduled event, a full refund of any payments made will be provided.

      • 30 Days or less Before Event: If the client cancels 30 days or less prior to the event, there will be no refund.

Cancellation by Bars and Beyond Ltd

    • In the unlikely event that Bars and Beyond Ltd needs to cancel a booking due to unforeseen circumstances (e.g., staff illness, equipment failure, or extreme weather conditions), the client will be entitled to a full refund of any payments made, including the deposit.

    • Bars and Beyond Ltd will make every effort to reschedule the event if possible or provide alternative arrangements to minimize disruption.

Deposits

    • A deposit of £200 is required at the time of booking to secure the event date. This deposit covers initial preparation and administrative costs and will be retained by Bars and Beyond Ltd in the event of a client-initiated cancellation.

    • If the event is a cash bar, the deposit will be refunded after the event.

    • If the event is a part or fully funded bar, the deposit will be put towards event costs.

    • The deposit is only refundable if Bars and Beyond Ltd initiates the cancellation or if a mutual agreement is reached for rescheduling the event.

Rescheduling of Events

    • Clients may request to reschedule their event up to 30 days before the event date without penalty, subject to availability. Bars and Beyond Ltd will work to accommodate the new date.

    • Rescheduling requests made less than 30 days before the event will incur a fee of [Insert Amount or %] to cover costs already incurred unless agreed between both parties.

    • If Bars and Beyond Ltd cannot accommodate the requested new date, the standard cancellation policy will apply.

Force Majeure

    • If an event is cancelled due to circumstances beyond the control of Bars and Beyond Ltd or the client (e.g., government regulations, natural disasters, or pandemics), both parties will work together to reschedule the event. In such cases, Bars and Beyond Ltd will offer a full refund or credit toward a future event, depending on the client’s preference.

    • No additional fees will be charged for rescheduling due to force majeure. Evidence must be provided.

Refund Process

    • All refunds will be processed within 10 business days of receiving a cancellation notice from the client or after Bars and Beyond Ltd cancels the event.

    • Refunds will be issued via the original method of payment unless otherwise agreed upon by both parties.

Changes to Event Details

    • Any significant changes to the event details (e.g., date, location, size of event) requested by the client must be communicated as early as possible in writing. Depending on the nature of the changes, Bars and Beyond Ltd reserves the right to adjust the booking fee or apply additional charges.

    • If the client changes event details less than 10 days before the event and Bars and Beyond Ltd cannot accommodate the new requirements, the event will be treated as a cancellation and subject to the standard refund terms.

No-Show Policy

    • If the client fails to provide access to the event site or otherwise prevents Bars and Beyond Ltd from performing services at the agreed-upon time and location, this will be treated as a cancellation with no refund issued.

Responsibilities

  • Management: Responsible for overseeing cancellations and ensuring that clients are informed of the cancellation and refund policies at the time of booking.

  • Event Coordinators: Responsible for communicating with clients in the event of cancellations and handling refund or rescheduling processes.